Job Summary

• Lead, coach, and develop a team of Integrated Property Management specialists supporting Vrbo, driving strong performance in service level, quality, and productivity.
• Serve as an escalation point for complex partner issues, using data and root-cause analysis to resolve problems and prevent recurrence, while maintaining a high standard of partner experience.
• Foster an inclusive, high-trust team culture aligned to Expedia Group’s Values and Leadership Agreements, modeling clear communication, accountability, and continuous learning.

Matching Summary

Salary

Base: $64,500.00 - $90,000.00; Potential to $103,000.00 based on performance; Benefits: Medical/dental/vision, paid time off, travel reimbursement, travel discounts

Skills & Requirements

Key Requirements

• 5+ years in operations, customer support, shared services, or property management
• 2+ years in people leadership or supervisory role
• Bachelor's degree in business, Hospitality, Finance, or related field; or equivalent professional experience
• Willing to work flexible schedule including weekends
• Able to work on-site in Austin, Texas office

Work Rights