Technician I, Managed Services

Copeland

Hybrid
24/7 shifting operations availability
Refrigeration and hvac alarm diagnosis
Customer service via outbound calls
This position is responsible for delivering basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment

Job Summary

  • This position is responsible for delivering basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment.
  • Core duties include monitoring alarms, performing troubleshooting via customer software, and processing service requests in line with client-specific procedures.
  • The company offers flexible time off plans, paid parental leave, and invests in end-to-end employee development to help staff thrive personally and professionally.

Matching Summary

This position is responsible for delivering basic and advanced support in alarm management for refrigeration and HVAC systems within a 24/7 operations environment.

Skills & Requirements

Must-have

  • 24/7 shifting operations availability
  • Refrigeration and HVAC alarm diagnosis
  • Customer service via outbound calls

Nice-to-have

  • Experience in offshore service operations
  • Background in interactive customer service
  • Process improvement initiative skills

Key Requirements

  • Graduate of any 4-year degree
  • Fresh graduate acceptable
  • Willingness to work weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter