Technical Support Officer

Mercy Health

Werribee, Victoria, Australia
Onsite
1st and 2nd level technical support
Microsoft 365 applications support
Active directory or entra id management
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care

Job Summary

  • At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.
  • The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
  • Join us and make a meaningful difference in people’s lives - and your career.

Matching Summary

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • Microsoft 365 applications support
  • Active Directory or Entra ID management
  • IT service management with ServiceNow
  • End-user computing support in healthcare
  • Onsite customer-facing technical role

Nice-to-have

  • Strong communication skills
  • Problem solving and adaptability
  • Collaborative team environment
  • Compassionate and proactive customer support

Key Requirements

  • Tertiary qualification or relevant IT experience
  • Current Police Record Check and Working with Children Check
  • Valid Victorian or Australian driver’s licence
  • Unrestricted Working Rights in Australia
  • Proof of influenza and other vaccinations

Work Rights

Unrestricted Working Rights in Australia required

Tailored Resume

Cover Letter