French Bilingual Contact Center Representative, Loss Prevention

TD Bank

Montreal, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
On-site
French and english bilingualism
Exceptional communication and listening skills
Ability to de-escalate stressful situations
Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers

Job Summary

  • Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers.
  • As the voice of TD, you’ll be passionate about understanding our customers, whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service.
  • Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Matching Summary

Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • French and English bilingualism
  • Exceptional communication and listening skills
  • Ability to de-escalate stressful situations
  • Digital literacy across devices
  • Integrity in managing sensitive information

Nice-to-have

  • Experience in financial or service industries
  • Positive attitude in challenging situations
  • Curiosity to help customers meet needs

Key Requirements

  • High School Diploma or equivalent
  • Bilingual – French & English
  • Ability to multitask and navigate computer systems
  • Flexibility, resiliency, and a positive attitude
  • Ability to work independently and as part of a team

Work Rights

Not specified

Tailored Resume

Cover Letter