Salesforce Scv Engineer

Sanofi Digital

**
Salesforce service cloud voice
Amazon connect implementation
Aws lambda, api gateway, s3, kinesis
** Sanofi Digital is seeking a Salesforce Service Cloud Voice Engineer to design and maintain contact center solutions that integrate Salesforce CRM with AWS cloud telephony. The ideal candidate should possess significant experience in Salesforce, AWS, and telephony systems with a strong focus on healthcare compliance. **

Job Summary

  • Join Sanofi Digital and play a vital part in the performance of our entire business while helping to make an impact on million patients around the world.
  • Develop, configure, and maintain Amazon Connect instances, contact flows, queues, and agent routing profiles, integrating with Salesforce Service Cloud Voice.
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Matching Summary

Match Score: 75

** Sanofi Digital is seeking a Salesforce Service Cloud Voice Engineer to design and maintain contact center solutions that integrate Salesforce CRM with AWS cloud telephony. The ideal candidate should possess significant experience in Salesforce, AWS, and telephony systems with a strong focus on healthcare compliance. **

Skills & Requirements

Must-have

  • Salesforce Service Cloud Voice
  • Amazon Connect implementation
  • AWS Lambda, API Gateway, S3, Kinesis
  • Apex, LWC development
  • RESTful API integration
  • Omni-Channel routing
  • Conversational AI (Lex, Polly)

Nice-to-have

  • CI/CD tools and practices
  • DevOps tools (Gearset, Copado)
  • Collaborative environment
  • Fast-paced environment

Key Requirements

  • Minimum 5 years of relevant experience
  • Salesforce platform developer 1 certification
  • Salesforce Service Cloud Consultant certification
  • Bachelor’s degree in computer science, Engineering, or related field
  • Proficiency in Apex, Trigger development, LWC
  • Proficiency in Salesforce Service Cloud Voice and Amazon Connect
  • Strong understanding of Service Cloud, CTI, Omni-Channel
  • Hands-on experience with core AWS services
  • Strong Amazon Connect implementation and integration experience
  • Understanding of CTI protocols, IVR, contact center telephony
  • Proficiency in REST/SOAP APIs
  • Healthcare compliance and patient data protection (PHI, PII, GDPR, HIPAA)

Work Rights

Not specified

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