Project Customer Success Specialist

Shell Energy UK

Dela Rosa, , Philippines
Base: competitive starting salary; bonus/equity: a...
Fully remote
Customer relationship management
Order to cash process
Microsoft excel skills
Customer Operations is committed to providing the best in market customer experience for Shell’s customers and business partners

Job Summary

  • Customer Operations is committed to providing the best in market customer experience for Shell’s customers and business partners.
  • The role involves supporting daily operational activities such as mobility pricing, credit and debit memo processing, and customer account setup to drive customer satisfaction targets.
  • Shell offers a values-led culture with flexible working hours, competitive salary, paid parental leave, and diverse career development opportunities.

Matching Summary

Customer Operations is committed to providing the best in market customer experience for Shell’s customers and business partners.

Salary

Base: Competitive starting salary; Bonus/Equity: Annual performance-related salary increase; Benefits: Paid parental leave, flexible working hours

Skills & Requirements

Must-have

  • Customer relationship management
  • Order to cash process
  • Microsoft Excel skills
  • Customer support operations
  • Sales contract management

Nice-to-have

  • Continuous improvement mindset
  • Interchangeable communication skills
  • Resilience and patience with customers
  • Collaborative and flexible culture
  • Experience in agile and digital initiatives

Key Requirements

  • Bachelor degree in business or equivalent experience
  • Previous customer service or operations experience
  • Strong customer language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter