Not specified; not specified; competitive compensa...
Contact centre transformation experience
Voice bots and chatbot development
Gen ai rag knowledge base architecture
This role focuses on leveraging advanced technologies to design robust data solutions and drive business growth through intelligent automation
Job Summary
This role focuses on leveraging advanced technologies to design robust data solutions and drive business growth through intelligent automation.
Candidates will lead the architecture of end-to-end contact centre transformation solutions including Gen AI-powered knowledge bases and agent assist frameworks.
The position offers opportunities to work with global enterprise clients on cutting-edge AI projects within a culture of innovation and continuous learning.
Matching Summary
This role focuses on leveraging advanced technologies to design robust data solutions and drive business growth through intelligent automation.
Salary
Not specified; Not specified; Competitive compensation mentioned
Skills & Requirements
Must-have
Contact Centre Transformation experience
Voice Bots and Chatbot development
Gen AI RAG Knowledge Base architecture
Python and Node.js programming expertise
Cloud-native DevOps and CI/CD pipelines
Nice-to-have
Mentoring junior engineering teams
Collaboration with enterprise stakeholders
Experience with multilingual bot development
Strong analytical thinking skills
Agile methodology proficiency
Key Requirements
4 to 8 years of professional experience
Bachelor's degree in Computer Science or related field
Expertise in Genesys, Avaya, or Amazon Connect platforms