Senior Associate Customer Success Manager - Paradox

Spa Mw

Fully remote
Client-facing experience in b2b settings
Technical support for software solutions
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox's AI assistant streamlines recruitment tasks through mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections, maintain community, and support employees’ best work.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience in B2B settings
  • technical support for software solutions
  • customer satisfaction management
  • product training and troubleshooting
  • relationship building with clients
  • collaboration with internal teams

Nice-to-have

  • curious and courageous collaborator
  • strong communication skills
  • critical thinking and problem solving
  • flexible work schedule
  • empathy and integrity culture

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organization
  • excellent written and verbal communication
  • ability to manage multiple priorities
  • strong customer satisfaction management

Work Rights

Not specified

Tailored Resume

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