Product and process strategy for automotive business
Agile model adoption and implementation
End-to-end operation optimization
Santander Consumer Bank is seeking a Director of Automotive Processes and Implementation in Mexico City to lead product strategy and process optimization while fostering a culture of innovation and customer-centricity. The ideal candidate should possess over ten years of experience in product management and operations, with a strong emphasis on agile methodologies and performance indicators
Job Summary
Santander is evolving into a technology-driven organization focused on customer-centric transformation, valuing disruptive thinking and innovation.
This role involves designing and executing product and process strategy for the automotive business, optimizing operations, and leading process transformation.
Santander offers a competitive compensation package, comprehensive benefits, wellness programs, family support, and opportunities for growth and career development.
Matching Summary
Match Score: 85
Santander Consumer Bank is seeking a Director of Automotive Processes and Implementation in Mexico City to lead product strategy and process optimization while fostering a culture of innovation and customer-centricity. The ideal candidate should possess over ten years of experience in product management and operations, with a strong emphasis on agile methodologies and performance indicators.
Skills & Requirements
Must-have
Product and process strategy for automotive business
Agile model adoption and implementation
End-to-end operation optimization
Key performance indicator management (SLA, NPS)
Process transformation for agility and scalability
Control room coordination and incident resolution
Network relationship and experience strengthening
Continuous improvement identification and proposal
Collaboration with internal areas for strategic alignment
Nice-to-have
Disruptive thinking and innovation
Customer-centric transformation
Proactive and responsible risk management
Promoting diversity and inclusion
Technology as a driver for ecosystem development
Key Requirements
+10 years experience in product, process, or operations management
+5 years in leadership positions with multidisciplinary teams
Experience in operational indicator management (SLA, NPS, efficiency)