Customer Experience Associate I - Local Telco

Conduent Business Services

Pasay City, Philippines
On-site
Ability to perform in analytical and operational process
Basic skillset in range of processes and systems
Follows standardized procedures and practices
Conduent Business Services is seeking a Customer Experience Associate I for their Pasay City location, focusing on delivering exceptional service to clients through effective communication and problem-solving. The role is entry-level, requiring basic skills in customer support and an ability to follow established procedures under supervision

Job Summary

  • The role involves performing routine call center activities concerning business products and services under close supervision.
  • Associates are expected to assess calls to provide immediate service or escalate issues based on client complaints.
  • Conduent offers a culture where individuality is noticed and valued every day for mission-critical service delivery.

Matching Summary

Match Score: 75

Conduent Business Services is seeking a Customer Experience Associate I for their Pasay City location, focusing on delivering exceptional service to clients through effective communication and problem-solving. The role is entry-level, requiring basic skills in customer support and an ability to follow established procedures under supervision.

Skills & Requirements

Must-have

  • Ability to perform in analytical and operational process
  • Basic skillset in range of processes and systems
  • Follows standardized procedures and practices

Nice-to-have

  • Warm and empathetic communication style
  • Self-guided problem solving ability
  • Experience with case notes examination

Key Requirements

  • Entry-level position with limited requirements
  • No supervisory responsibilities required
  • Limited opportunity to exercise discretion

Work Rights

Not specified

Tailored Resume

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