Parts Interpreter

Terra Industrial New Zealand Limited

Rotorua, New Zealand
Base: a competitive salary; bonus/equity: not spec...
Accurate parts interpretation
Handle customer enquiries across channels
Generate quotes and process orders
As a Parts Interpreter, your role is to provide accurate parts interpretation and solutions to our customers, handling enquiries across phone, counter, email, web, and chat

Job Summary

  • As a Parts Interpreter, your role is to provide accurate parts interpretation and solutions to our customers, handling enquiries across phone, counter, email, web, and chat.
  • Using digital tools including Talkdesk and SalesLink, you’ll generate quotes, process orders through to invoicing, and manage returns in line with policy.
  • Terra offers ongoing training, a competitive salary, $ for $ superannuation contribution to 6%, subsidised medical insurance, and a discount fuel card for family use.

Matching Summary

As a Parts Interpreter, your role is to provide accurate parts interpretation and solutions to our customers, handling enquiries across phone, counter, email, web, and chat.

Salary

Base: A competitive salary; Bonus/Equity: Not specified; Benefits: Ongoing training, $ for $ superan contribution to 6%, subsidised medical insurance, discount fuel card, access to EAP and annual wellness checks, service and recognition awards, employee discounts, PPE and uniform provided

Skills & Requirements

Must-have

  • Accurate parts interpretation
  • Handle customer enquiries across channels
  • Generate quotes and process orders
  • Manage returns in line with policy
  • Customer-centric mindset
  • Excellent communication skills
  • Strong attention to detail

Nice-to-have

  • Work collaboratively across teams
  • Upsell value-added parts promotions
  • Encourage digital platform usage
  • Active social club participation

Key Requirements

  • Experience in heavy diesel/mechanical industry preferred
  • Confidence using MS Office applications, ERPs, and other software

Work Rights

Not specified

Tailored Resume

Cover Letter