Manager, Technical Support Engineering – Workday Platform
Workday
Not specified; not specified; not specified
Fully remote with flex work options (at least 50% of time each quarter in-office or in the field).
6+ years technical support experience
2+ years leading technical teams
Expertise in sql and python scripting
Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, responsible for leading a global support team to deliver top-tier customer service. The ideal candidate should have a robust technical background in analytics, strong leadership skills, and a commitment to fostering a collaborative culture
Job Summary
This role leads a high-performing global team dedicated to delivering world-class support for Workday's Analytics Platform.
The position requires deep technical expertise in diagnosing complex issues related to query optimization, memory leaks, and distributed systems.
Workday offers a flexible work approach requiring at least 50% time in the office or field each quarter to foster community connections.
Matching Summary
Match Score: 85
Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform, responsible for leading a global support team to deliver top-tier customer service. The ideal candidate should have a robust technical background in analytics, strong leadership skills, and a commitment to fostering a collaborative culture.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
6+ years technical support experience
2+ years leading technical teams
Expertise in SQL and Python scripting
Deep knowledge of Workday Prism Analytics
Experience with distributed systems debugging
Ability to manage 24x7 on-call rotations
Nice-to-have
Bachelor's degree in Computer Science
Advanced degree preferred
Familiarity with Jupyter Notebooks
Strong customer success collaboration skills
Experience with BI reporting platforms
Key Requirements
Bachelor's degree in Computer Science or related field