Customer Service Associate / Disputes / Biligual / Hybrid
Iron Mountain
Bogotá, Colombia
Customer dispute resolution
Accounts receivable management
Billing and pricing investigation
Manage and resolve assigned customer dispute cases from receipt through closure by investigating billing, pricing, and contractual issues to ensure timely resolution and reduce Accounts Receivable aging
Job Summary
Manage and resolve assigned customer dispute cases from receipt through closure by investigating billing, pricing, and contractual issues to ensure timely resolution and reduce Accounts Receivable aging.
Collaborate with Collections Associates, Sales, and Customer Service teams to gather documentation, validate dispute validity, and prioritize cases that are blocking payments.
Competitive compensation and benefits aligned with your experience, with opportunities for continuous learning and professional growth within a global finance environment.
Matching Summary
Manage and resolve assigned customer dispute cases from receipt through closure by investigating billing, pricing, and contractual issues to ensure timely resolution and reduce Accounts Receivable aging.
Skills & Requirements
Must-have
customer dispute resolution
accounts receivable management
billing and pricing investigation
collaboration with internal teams
financial accuracy compliance
Nice-to-have
customer-focused mindset
analytical problem-solving skills
continuous learning opportunities
work-life balance support
Key Requirements
1 year experience in Customer Service, Accounts Receivable, Billing, Dispute Resolution, or Collections
Proficiency in Enterprise Resource Planning systems (Oracle or SAP)
Fluency in English (C1 Level)
Bachelor’s degree in Finance, Accounting, Business Administration, or related field