The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and .NET technologies
Job Summary
The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and .NET technologies.
Responsible for the oversight of day-to-day activities of the production environments, including monitoring, triage, defect identification and remediation.
The motivation to drive change towards modernisation and automation across the team’s processes and practices is essential.
Matching Summary
The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and .NET technologies.
Skills & Requirements
Must-have
Production Support
.NET (C#, ASP.NET, .NET Core)
Frontend troubleshooting
Backend & API debugging
Log Analysis & Monitoring
Authentication issues, OAUTH, JWT and OKTA
Nice-to-have
Continuous Improvement Driven
Process Minded
Self-Motivated
Autonomous
Problem Solver
Strong Communication Skills
Key Requirements
Demonstrable experience supporting .NET web portals and backend services
Experience with cloud services (Azure preferred)
Experience with CI/CD pipelines
Experience with deployment troubleshooting
IT professional with strong skills in Production Support