The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
This is a phone-based customer service role supporting victims of scams, requiring excellence in customer service and innovation when dealing with customer situations.
The role offers a 12-month fixed term contract with hybrid working after initial training, requiring 20% in-office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to affected customers.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Strong problem-solving skills
Excellent customer service skills
Attention to detail and problem-solving
Emotional resilience under pressure
Nice-to-have
Experience in Online and Mobile Financial Services
Ability to think outside the box
Ability to work in ambiguous environment
Strong communication skills
Ability to multitask across banking tools
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Willingness to work rotating roster
Experience in Financial Services preferred
Ability to handle high volumes of customer interactions
Emotional resilience and ability to remain calm under pressure