Mission Control Engineer

Fastly

Singapore, Singapore
Hybrid (on-site with flexibility to work from home)
High-velocity monitoring data analysis
Live event monitoring (lem) leadership
Customer-facing communication via fastlystatus.com
Fastly is seeking a Mission Control Engineer in Singapore to ensure the operational excellence of its edge cloud platform by managing service quality and troubleshooting incidents for high-profile clients. The ideal candidate will have extensive experience in network and systems engineering, particularly in high-scale support environments

Job Summary

  • Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends.
  • Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience.
  • Fastly helps people stay better connected with the things they love, and we're building a more trustworthy Internet.

Matching Summary

Match Score: 85

Fastly is seeking a Mission Control Engineer in Singapore to ensure the operational excellence of its edge cloud platform by managing service quality and troubleshooting incidents for high-profile clients. The ideal candidate will have extensive experience in network and systems engineering, particularly in high-scale support environments.

Skills & Requirements

Must-have

  • High-velocity monitoring data analysis
  • Live Event Monitoring (LEM) leadership
  • Customer-facing communication via fastlystatus.com
  • Advocacy for strategic customers during maintenance
  • Incident response and customer advocacy
  • Proactive threshold development for runbooks
  • CDN configuration management
  • Global monitoring policy development

Nice-to-have

  • ITIL/ISO 20000:1 service management
  • CDN or edge cloud industry experience
  • Proactive troubleshooting and maintenance coordination
  • Leading contributing factor analysis
  • Identifying platform gaps and security vulnerabilities

Key Requirements

  • 5+ years of experience in network and systems engineering
  • NOC or high-scale support environment experience
  • Deep foundational knowledge of networking protocols
  • Hands-on experience with Linux environments
  • Ability to navigate complex distributed system infrastructures
  • Proven track record of composure during high-pressure situations
  • Exceptional communication skills for technical and executive audiences
  • Strong multitasking abilities
  • Fluency in written and spoken English

Work Rights

Singapore Citizenship or PR required

Tailored Resume

Cover Letter