Fraud Communications Officer

Wavemm1

Banjul, The Gambia
Competitive salary based on transpyrent formula; p...
On-site
Minimum 2 years call center experience
Professional or native english fluency
Calm and empathetic approach to customers
Wavemm1 is seeking a Fraud Communications Officer to join their Fraud Risk team in Banjul, The Gambia. The role involves analyzing customer and agent activities to detect and resolve fraud cases while providing excellent customer support

Job Summary

  • The company's mission is to make Africa the first cashless continent by providing accessible financial services.
  • In this role, you will respond to incoming calls from users or agents regarding fraud or commission cuts while identifying patterns in feedback.
  • The company offers generous benefits including health insurance, parental leave, subsidized gym memberships, and free food.

Matching Summary

Match Score: 85

Wavemm1 is seeking a Fraud Communications Officer to join their Fraud Risk team in Banjul, The Gambia. The role involves analyzing customer and agent activities to detect and resolve fraud cases while providing excellent customer support.

Salary

Competitive salary based on transparent formula; Performance bonuses for strong performers after 6 months; Generous health insurance included

Skills & Requirements

Must-have

  • Minimum 2 years call center experience
  • Professional or native English fluency
  • Calm and empathetic approach to customers

Nice-to-have

  • Speaking a local language
  • Ability to think out of the box
  • Availability on weekends if necessary

Key Requirements

  • Degree in Law, Audit, Communication, or equivalent
  • Work authorization in The Gambia required
  • Minimum 2 years customer support experience

Work Rights

Work authorization in The Gambia required

Tailored Resume

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