On-site Support Specialist Ii

GENUINE PARTS COMPANY

Customer expectation management
Product inquiry response
Order entry and processing
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers.
  • This role involves responding to customer inquiries, providing quotes, handling order entry, negotiating prices to influence gross profit, and building customer relationships to drive repeat business.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers.

Skills & Requirements

Must-have

  • Customer expectation management
  • Product inquiry response
  • Order entry and processing
  • Negotiating sale and purchase prices
  • Customer relationship building
  • Inventory level maintenance
  • Product sourcing
  • Cost-effective shipping determination

Nice-to-have

  • Guidance to less experienced staff
  • Process improvement driving
  • Relating to the customer

Key Requirements

  • High school diploma or GED
  • 3-5 years of related experience
  • Reliability, organization, attention to detail
  • Excellent communication skills
  • Ability to multi-task and time management
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter