The Workplace Services Support (WSS) role at JLL is an exciting opportunity to join our dynamic Workplace team, focusing on delivering exceptional service and experiences
Job Summary
The Workplace Services Support (WSS) role at JLL is an exciting opportunity to join our dynamic Workplace team, focusing on delivering exceptional service and experiences.
Key responsibilities include managing various Workplace programs, supporting Concierge and Facilities offerings, and ensuring the quality control of global programs and processes.
This role requires meticulous finance management, accurate program reporting, and efficient data processing, instrumental in creating outstanding customer experiences.
Matching Summary
The Workplace Services Support (WSS) role at JLL is an exciting opportunity to join our dynamic Workplace team, focusing on delivering exceptional service and experiences.
Skills & Requirements
Must-have
Exceptional customer service delivery
Manage Jira tickets
Respond to staff inquiries
Financial reporting and budget management
Quality Assurance audits
Nice-to-have
Proactive problem-solving
Adaptable to changing environments
Positive team collaboration
Customer-focused mindset
Key Requirements
2-4 years experience in services, hospitality, service desk management, or commercial real estate
Proven Help Desk operations track record
Proficiency in G-Suite applications
Adaptability to work on a rotating 24-hour schedule