2026 Business Partner Snl

Concentrix

Quezon City, Philippines
Operational objectives
High-quality customer experiences
Service level agreements (slas)
Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations

Job Summary

  • Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
  • Lead, mentor, and develop teams to ensure optimal performance and continuous growth, conducting regular performance reviews and providing coaching.
  • Identify operational inefficiencies and develop strategies for continuous improvement, implementing best practices and innovative solutions to enhance productivity and service delivery.

Matching Summary

Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.

Skills & Requirements

Must-have

  • operational objectives
  • high-quality customer experiences
  • service level agreements (SLAs)
  • key performance indicators (KPIs)
  • client expectations
  • workflow management
  • quality assurance
  • escalations
  • process improvement strategies
  • data analysis and reporting

Nice-to-have

  • customer-centric mindset
  • analytical and problem-solving skills
  • effective time management
  • collaborative approach
  • continuous improvement focus

Key Requirements

  • Proven experience in BPO operations management
  • Strong leadership skills
  • Strong organizational skills
  • Strong communication skills
  • Ability to manage multiple priorities
  • Work in a fast-paced, dynamic environment
  • Proficiency in data analysis
  • Proficiency in reporting
  • Proficiency in operational tools
  • Experience in client management
  • Experience in stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter