Strong technical aptitude and troubleshooting skills
PerfectServe, a leading provider of clinical communication and physician scheduling solutions, is seeking Technical Support Specialists for its remote support team. The role involves assisting healthcare professionals with user account management, application troubleshooting, and end-user education, requiring strong technical aptitude and the ability to work flexible hours, including nights and weekends
Job Summary
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space.
Support specialists will be responsible for supporting physicians, nurses, and system administrators with general user account management and application troubleshooting.
The role requires working on a 24/7/365 support team, often involving night shifts, weekends, and holidays.
Matching Summary
Match Score: 85
PerfectServe, a leading provider of clinical communication and physician scheduling solutions, is seeking Technical Support Specialists for its remote support team. The role involves assisting healthcare professionals with user account management, application troubleshooting, and end-user education, requiring strong technical aptitude and the ability to work flexible hours, including nights and weekends.
Skills & Requirements
Must-have
Willingness to work evenings or overnights
Ability to work weekends and holidays
Strong technical aptitude and troubleshooting skills
Excellent written and verbal communication skills
Experience with mobile and web interface assistance
Nice-to-have
High customer empathy and service skills
Ability to prioritize competing tasks in fast pace
Interest in AI implementation in healthcare workflows