The Incident Management Specialist will be part of the NBCU Direct-to-Consumer Incident Management team supporting the 24x7x365 ongoing operations of the streaming service
Job Summary
The Incident Management Specialist will be part of the NBCU Direct-to-Consumer Incident Management team supporting the 24x7x365 ongoing operations of the streaming service.
The analyst ensures that standard operating procedures are strictly followed for all cases while assisting in triaging recovery actions on emergency bridges.
Employees at all levels are expected to own the customer experience, think and act in ways that put customers first, and make them promoters of products.
Matching Summary
The Incident Management Specialist will be part of the NBCU Direct-to-Consumer Incident Management team supporting the 24x7x365 ongoing operations of the streaming service.
Skills & Requirements
Must-have
24x7x365 ongoing operations monitoring
incident management from start to resolution
root cause analysis and problem management
reducing alerts and decreasing MTTR
accurate incident ticket documentation
Nice-to-have
strong creative flexibility
fostering culture of teamwork and unity
comfortable communicating with executives
handling multiple tasks with little forewarning
Key Requirements
Bachelor's degree in Computer Science or IT
Minimum 5 years experience in digital media operations