This role is responsible for delivering efficient, accurate end‑to‑end order‑to‑cash execution, including sales order processing, claims and dispute resolution, in line with defined service level agreements
Job Summary
This role is responsible for delivering efficient, accurate end‑to‑end order‑to‑cash execution, including sales order processing, claims and dispute resolution, in line with defined service level agreements.
The role builds trusted, collaborative relationships with customers to enhance satisfaction, loyalty, and long‑term partnerships, enabling a seamless and consistent customer experience across the full customer journey.
Pfizer is committed to a patient-centric approach, driven by values of courage, joy, equity, and excellence, and is undergoing a company-wide digital transformation strategy.
Matching Summary
This role is responsible for delivering efficient, accurate end‑to‑end order‑to‑cash execution, including sales order processing, claims and dispute resolution, in line with defined service level agreements.
Salary
Base: 31.500 EUR; Bonus/Equity: 20% ANNUAL BONUS; Benefits: Not specified
Skills & Requirements
Must-have
end-to-end order-to-cash execution
sales order processing
claims and dispute resolution
digital customer service solutions
data integrity
customer satisfaction
cross-functional collaboration
Nice-to-have
trusted, collaborative relationships
continuous improvement
long-term partnerships
agile and resilient
hands-on mentality
Key Requirements
Bachelor's/Master's Degree
5+ years of experience in order desk/customer service