Représentant, Service À La Clientèle 35h/semaine - Richmond, Qc

CIBC

Richmond, QC, CA
Competitive salary; incentive pyy available; benef...
Fully onsite
Client issue resolution skills
Financial products knowledge
Digital literacy for banking apps
CIBC is seeking a Customer Service Representative for a full-time position based in Richmond, QC. This role focuses on delivering exceptional service to clients by leveraging knowledge of financial products and services while embodying the company's values of trust, teamwork, and accountability

Job Summary

  • The role involves providing first-line support to clients by helping them manage accounts, resolve issues, and connect with specialized team members.
  • Employees are expected to leverage technology by demonstrating mobile banking applications to help clients better manage their financial needs.
  • CIBC offers a competitive salary, incentive pay, a defined benefit pension plan, and a paid day off dedicated to personal growth and development.

Matching Summary

Match Score: 85

CIBC is seeking a Customer Service Representative for a full-time position based in Richmond, QC. This role focuses on delivering exceptional service to clients by leveraging knowledge of financial products and services while embodying the company's values of trust, teamwork, and accountability.

Salary

Competitive salary; Incentive pay available; Benefits including pension and share purchase plan

Skills & Requirements

Must-have

  • Client issue resolution skills
  • Financial products knowledge
  • Digital literacy for banking apps
  • Availability for evenings and weekends
  • Willingness to work at multiple branches

Nice-to-have

  • Empathy and interpersonal communication
  • Proactive problem-solving attitude
  • Curiosity and continuous learning
  • Teamwork and collaboration skills
  • Goal-oriented mindset

Key Requirements

  • Legal eligibility to work in Canada
  • Valid work or study permit if applicable
  • Ability to pass attribute-based assessment

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter