Return Material Authorization (rma) Specialist

Philips UK

Eagan, MN, US
Base: $21.00 to $32.00 ph; bonus/equity: annual in...
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Manage full rma lifecycle from request to resolution
Strong written communication skills for email support
Proficiency in microsoft excel for data tracking
** Philips UK is seeking a Return Material Authorization (RMA) Specialist for a fully remote role based in Eagan, MN. The position focuses on managing customer requests and overseeing the return and repair processes for small devices, requiring strong communication skills and attention to detail. **

Job Summary

  • This role serves as the primary point of contact for customers via email to ensure timely updates and a positive service experience without a high-volume call environment.
  • The position involves coordinating with internal teams and third-party repair vendors to route products, monitor progress, and ensure on-time completion and return to customers.
  • Employees are eligible to participate in a comprehensive Philips Total Rewards benefits program which includes generous PTO, a 401k match up to 7%, and an HSA with company contribution.

Matching Summary

Match Score: 75

** Philips UK is seeking a Return Material Authorization (RMA) Specialist for a fully remote role based in Eagan, MN. The position focuses on managing customer requests and overseeing the return and repair processes for small devices, requiring strong communication skills and attention to detail. **

Salary

Base: $21.00 to $32.00 per hour; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k match up to 7%, HSA with company contribution, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • Manage full RMA lifecycle from request to resolution
  • Strong written communication skills for email support
  • Proficiency in Microsoft Excel for data tracking
  • Ability to manage multiple cases with attention to detail
  • Experience in customer service or administrative roles

Nice-to-have

  • Experience with SAP system is a plus
  • Associate's degree preferred over high school diploma
  • Continuous process improvement mindset
  • Cross-functional collaboration skills

Key Requirements

  • 1+ years of experience in customer service or administrative roles
  • High school diploma or equivalent (associate's degree preferred)
  • Must reside in or within commuting distance to Eagan, MN
  • US work authorization required; no sponsorship provided

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter