As a Service Delivery Manager, you will be the central point of contact for the customer, responsible for the quality of services commissioned by them internally
Job Summary
As a Service Delivery Manager, you will be the central point of contact for the customer, responsible for the quality of services commissioned by them internally.
You will ensure the adherence to contracts and SLAs for business-critical applications, identify risks, and manage budgets.
FIS offers diverse training and development opportunities, a modern international work environment, an attractive salary model, and benefits.
Matching Summary
As a Service Delivery Manager, you will be the central point of contact for the customer, responsible for the quality of services commissioned by them internally.
Skills & Requirements
Must-have
Customer relationship management
Service Level Agreements
IT operations services
Risk identification and minimization
Budget management
Nice-to-have
Continuous improvement collaboration
Long-term vision
Leadership qualities
Family-friendly working hours
Key Requirements
University degree in Computer Science or Business Administration