Director (m/f/d) Customer & Field Force Excellence
Gilead Sciences
Germany
10+ years commercial operations experience
Ai strategy and roadmap ownership
Salesforce marketing cloud expertise
This role involves shaping the customer engagement strategy and AI roadmap for the German affiliate to maximize commercial impact
Job Summary
This role involves shaping the customer engagement strategy and AI roadmap for the German affiliate to maximize commercial impact.
The successful candidate will be responsible for designing sales force structures, territory alignment, and managing all aspects of incentive compensation.
Gilead Sciences seeks a leader to drive omnichannel execution and foster a culture of accountability and continuous improvement across the team.
Matching Summary
This role involves shaping the customer engagement strategy and AI roadmap for the German affiliate to maximize commercial impact.
Skills & Requirements
Must-have
10+ years commercial operations experience
AI strategy and roadmap ownership
Salesforce Marketing Cloud expertise
Veeva CRM governance
Incentive compensation plan design
Omnichannel marketing strategy
Fluent English and German language
Nice-to-have
Strong influence in matrix organization
Passion for digital innovation
Experience with IQVIA data sources
Ability to lead diverse teams
Track record in biotech sector
Key Requirements
Minimum 10+ years industry experience
University degree in IT, Business, or Life Sciences