Sr Client Service Manager I

TIAA

India
Client relationship management
Client reporting production
Data validation and quality control
This position is critical to scaling our client reporting capabilities while maintaining the highest standards of quality and service

Job Summary

  • This position is critical to scaling our client reporting capabilities while maintaining the highest standards of quality and service.
  • The Manager will directly influence client satisfaction through exceptional report accuracy, timely delivery, and proactive communication.
  • We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One.

Matching Summary

This position is critical to scaling our client reporting capabilities while maintaining the highest standards of quality and service.

Skills & Requirements

Must-have

  • Client Relationship Management
  • Client Reporting Production
  • Data Validation and Quality Control
  • Investigate escalated client inquiries
  • Performance Management of Direct Reports

Nice-to-have

  • Client focused mindset
  • Continuous Improvement Mindset
  • Collaborative in-office environment
  • Future-focused skills and AI tools

Key Requirements

  • 5+ Years Required Work Experience
  • University (Degree) Preferred Education
  • Minimum 2+ years of people management experience
  • BA/BS/MBA Bachelor’s Degree in business/finance/accounting/economics or equivalent

Work Rights

Not specified

Tailored Resume

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