[Gov Healthcare] Patient Liaison Officer (Customer Service Exp, Central, Office Hours, Up$3500) #HCYT

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Up to $3,500; not specified; not specified pm
3-4 years healthcare or service experience
Frontline customer-facing role experience
Diploma in any discipline
The role involves ensuring accurate patient information updates and managing document filing according to hospital policies

Job Summary

  • The role involves ensuring accurate patient information updates and managing document filing according to hospital policies.
  • Candidates must coordinate appointments, arrange admissions, and act as the primary point of contact for patients, doctors, and stakeholders.
  • The position requires handling complaints tactfully, applying service recovery, and supporting VIP patients with seamless journeys.

Matching Summary

Match Score: 85

The role involves ensuring accurate patient information updates and managing document filing according to hospital policies.

Salary

Up to $3500; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-4 years healthcare or service experience
  • Frontline customer-facing role experience
  • Diploma in any discipline
  • 24/7 on-call rotation availability
  • Strong listening and probing skills

Nice-to-have

  • Experience handling difficult patients
  • VIP chaperoning capabilities
  • Tactful complaint resolution skills
  • Go-the-extra-mile service mindset
  • Air evacuation coordination knowledge

Key Requirements

  • Minimum Diploma in any discipline
  • 3-4 years working experience in healthcare or service industries
  • Availability for 24/7 on-call rotation duties

Work Rights

Not specified

Tailored Resume

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