Customer Service Representative Supervisor

Great Road Vet Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
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Exceptional customer service skills
Veterinary clinic operations
Staff training and development
** Great Road Vet Hospital is seeking a Customer Service Representative Supervisor to lead their team in providing exceptional service to clients and ensuring a positive environment. The ideal candidate should have at least three years of experience in a veterinary or human medical setting, along with strong leadership and communication skills. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • At Great Road Veterinary Hospital, we’re committed to your growth, development, well-being, and success.

Matching Summary

Match Score: 75

** Great Road Vet Hospital is seeking a Customer Service Representative Supervisor to lead their team in providing exceptional service to clients and ensuring a positive environment. The ideal candidate should have at least three years of experience in a veterinary or human medical setting, along with strong leadership and communication skills. **

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, employee pet discounts

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Veterinary clinic operations
  • Staff training and development
  • Schedule management
  • Client communication
  • End-of-day procedures

Nice-to-have

  • Compassionate and energetic attitude
  • Foster professional growth
  • Supportive workplace culture
  • Technological update recommendations

Key Requirements

  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Degree in veterinary or relevant field (preferred)

Work Rights

Not specified

Tailored Resume

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