Incident Management Engineer

Worldpay (FIS)

Pune, India
Incident management it operations
Itil incident problem change management
High-severity outage management
The Client Incident Management (CIM) team leads end-to-end response to client-impacting incidents, ensuring timely service restoration and strong coordination

Job Summary

  • The Client Incident Management (CIM) team leads end-to-end response to client-impacting incidents, ensuring timely service restoration and strong coordination.
  • You will be responsible for leading incident bridges for high-severity issues, coordinating across cross-functional teams, and providing clear updates to stakeholders.
  • FIS offers an exciting opportunity to be part of a leading FinTech MNC, build a career in core banking/payments, and benefit from professional development possibilities.

Matching Summary

The Client Incident Management (CIM) team leads end-to-end response to client-impacting incidents, ensuring timely service restoration and strong coordination.

Skills & Requirements

Must-have

  • Incident Management IT operations
  • ITIL Incident Problem Change Management
  • high-severity outage management
  • ServiceNow QuickBase ITSM tools
  • cross-functional team coordination
  • client-impacting incident response

Nice-to-have

  • customer-centric approach
  • ownership accountability urgency
  • entrepreneurial passionate fun
  • curious motivated forward-thinking

Key Requirements

  • 6 to 8 years experience
  • 24*7 Shift Rotation
  • ITIL practices knowledge
  • perform under pressure
  • simplify technical issues

Work Rights

Not specified

Tailored Resume

Cover Letter