Director, Otc - Business Process Owner

DePuy Synthes

Raritan, New Jersey, United States of America
Base: $150,000.00 - $258,750.00; bonus/equity: eli...
Hybrid
Sales order management process
Customer experience strategy
Governance forums
DePuy Synthes, part of Johnson & Johnson, is seeking a Director of Order-to-Cash (OTC) - Business Process Owner for their Raritan, NJ location. The role involves leading the sales order management process and governance for customer service capabilities within the Hospital Medical Devices sector

Job Summary

  • This strategic role defines strategy and a multi-year roadmap to advance the end-to-end customer experience across all order channels and multiple HMD franchises.
  • You will establish and lead governance for the Deliver Customer Service Capabilities suite of systems and processes, govern projects/improvements/integrations, and lead the NA Customer Service Center (CSC) management team.
  • The anticipated base pay range for this position is $150,000.00 - $258,750.00, with eligibility for the Company’s long-term incentive program.

Matching Summary

Match Score: 85

DePuy Synthes, part of Johnson & Johnson, is seeking a Director of Order-to-Cash (OTC) - Business Process Owner for their Raritan, NJ location. The role involves leading the sales order management process and governance for customer service capabilities within the Hospital Medical Devices sector.

Salary

Base: $150,000.00 - $258,750.00; Bonus/Equity: Eligible for long-term incentive program; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off

Skills & Requirements

Must-have

  • Sales Order Management process
  • customer experience strategy
  • governance forums
  • SAP Sales Order management
  • process documentation

Nice-to-have

  • continuous improvement
  • automation and system integrations
  • people leadership
  • cross-functional collaboration

Key Requirements

  • Minimum ten (10) years of relevant professional experience
  • Bachelor’s degree or equivalent
  • People leadership experience
  • Experience leading order management/business process design
  • Technical fluency with integrations (EDI, APIs), enterprise ERPs (e.g., SAP), OMS, and CRM platforms

Work Rights

Not specified

Tailored Resume

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