Marsh & McLennan Companies Inc is seeking an IT Support and Analytics Analyst for their Bogota office. The role involves providing technical support to internal stakeholders while also engaging in data analysis to improve service delivery and efficiency
Job Summary
Provide frontline technical support to internal stakeholders while also contributing to data analysis and continuous improvement initiatives.
This role combines hands-on IT support with analytical responsibilities, ensuring efficient service delivery, issue resolution, and proactive identification of trends and risks.
This is an on-site position requiring advanced/fluent English to support global stakeholders.
Matching Summary
Match Score: 85
Marsh & McLennan Companies Inc is seeking an IT Support and Analytics Analyst for their Bogota office. The role involves providing technical support to internal stakeholders while also engaging in data analysis to improve service delivery and efficiency.
Skills & Requirements
Must-have
Frontline technical support
Data analysis and continuous improvement
Advanced English proficiency
ITSM tools (e.g., ServiceNow)
Hardware and software troubleshooting
Nice-to-have
Reporting and analytics tools experience
Monitoring tools knowledge
Data analysis concepts
Root cause analysis methodologies
Key Requirements
3-5 years of experience in IT Support
Experience with incident management processes
Advanced English proficiency (spoken and written)
Ability to work on-site
Strong communication and stakeholder management skills