The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This role involves handling high volumes of customer interactions, including emotionally taxing conversations, requiring strong customer service and innovation.
The position offers a 12-month fixed term contract with initial in-office training followed by hybrid working with 20% office attendance.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Phone based customer service role
Attention to detail and problem-solving
Handling inbound and outbound scam calls
Adherence to protocols and procedures
Nice-to-have
Emotional resilience under pressure
Strong communication skills
Ability to think outside the box
Experience in online and mobile financial services
Ability to multitask across banking tools
Work in a fast-paced regulated environment
Key Requirements
Experience in Financial Services Industry preferred
Commitment to confidentiality and privacy principles