Professional Development Operations Manager

Amplify Education

Remote
Base: $70,000 - $85,000; bonus/equity: eligible fo...
Remote
Professional development coordination
Customer inquiry management
Salesforce data maintenance
Amplify Education is seeking a Professional Development Operations Manager to enhance their customer experience by coordinating and delivering professional development sessions for educators. The ideal candidate will have experience in education or educational technology, along with strong organizational and communication skills

Job Summary

  • Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery.
  • Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases.
  • Maintain accurate customer and session data in Salesforce in alignment with established SLAs and use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders.

Matching Summary

Match Score: 85

Amplify Education is seeking a Professional Development Operations Manager to enhance their customer experience by coordinating and delivering professional development sessions for educators. The ideal candidate will have experience in education or educational technology, along with strong organizational and communication skills.

Salary

Base: $70,000 - $85,000; Bonus/Equity: Eligible for annual discretionary bonus; Benefits: 401(k), health insurance, PTO, parental leave

Skills & Requirements

Must-have

  • professional development coordination
  • customer inquiry management
  • Salesforce data maintenance
  • cross-functional collaboration

Nice-to-have

  • process improvement implementation
  • fast-paced service environment
  • customer communication across levels

Key Requirements

  • Bachelor's degree or equivalent
  • 2+ years in education
  • 1+ year Salesforce experience
  • Proficiency in Google Workspace

Work Rights

Not specified

Tailored Resume

Cover Letter