You will lead complex research and experimentation initiatives that shape product, service and experience decisions
Job Summary
You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
Our team drives the Staff & Customer Experience vision across digital and assisted touchpoints.
We work across the full product lifecycle, from discovery through to delivery and optimisation, combining behavioural research, data and experimentation to inform decisions at scale.
Matching Summary
You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
Skills & Requirements
Must-have
Lead complex research and experimentation
Shape product, service and experience decisions
Cross-functional collaboration
Human-centred experiences
Digital innovation
Experimentation capability
Nice-to-have
Evidence-led approaches
Continuous discovery
Uplifting research capability
Key Requirements
Proven experience designing and running digital experiments
Strong qualitative UX research skills
Integrate quantitative analytics
Embed experimentation practices
Comfortable influencing stakeholders
Solid understanding of risk, privacy, ethics, and governance