Customer Advocate

RELX (Singapore) Pte Ltd

Singapore
Not specified (considered as hybrid due to collaborative nature of role)
Analyse customer feedback
Share actionable insights
Monitor service performance
The Customer Advocate position at RELX (Singapore) Pte Ltd involves analyzing customer feedback to improve products and services within the Academic & Government team. The role emphasizes collaboration across teams and a focus on enhancing customer satisfaction through actionable insights and data analysis

Job Summary

  • You will help bring customer insights into product and service improvements by analysing support interactions, feedback, and online support usage.
  • Your work will help improve product quality, customer satisfaction, and business outcomes.
  • We are committed to providing a fair and accessible hiring process.

Matching Summary

Match Score: 85

The Customer Advocate position at RELX (Singapore) Pte Ltd involves analyzing customer feedback to improve products and services within the Academic & Government team. The role emphasizes collaboration across teams and a focus on enhancing customer satisfaction through actionable insights and data analysis.

Skills & Requirements

Must-have

  • analyse customer feedback
  • share actionable insights
  • monitor service performance
  • continuous improvement of processes

Nice-to-have

  • collaborating across teams
  • advocating for customer needs
  • practical, improvement-focused mindset

Key Requirements

  • Experience working with customer feedback
  • Ability to communicate clearly
  • Comfort working collaboratively
  • Willingness to learn

Work Rights

Not specified

Tailored Resume

Cover Letter