Retirement Benefits Counselor

deq.nc.gov

North Carolina, US
Base: $47,703 - $55,209; bonus/equity: not specifi...
Hybrid
Retirement benefit program expertise
Customer service and communication
Interpreting laws and regulations
The North Carolina Department of State Treasurer is seeking a Retirement Benefits Counselor to assist state and local government employees with retirement and benefit inquiries. This hybrid position requires strong customer service skills and knowledge of multiple retirement systems, with ongoing training provided

Job Summary

  • The primary purpose of this position is to assist active & retired state and local government employees, beneficiaries, employers and agencies with retirement and benefit inquiries by counseling and educating them on benefit programs.
  • This role requires explaining and applying interpretations of laws, codes, AG opinions and procedural guides related to various retirement systems and assessing individual member situations.
  • The State of North Carolina offers excellent comprehensive benefits, including health insurance options, retirement plans, and paid leave.

Matching Summary

Match Score: 85

The North Carolina Department of State Treasurer is seeking a Retirement Benefits Counselor to assist state and local government employees with retirement and benefit inquiries. This hybrid position requires strong customer service skills and knowledge of multiple retirement systems, with ongoing training provided.

Salary

Base: $47,703 - $55,209; Bonus/Equity: Not specified; Benefits: Comprehensive state benefits

Skills & Requirements

Must-have

  • Retirement benefit program expertise
  • Customer service and communication
  • Interpreting laws and regulations
  • Researching complex benefit provisions
  • Handling diverse retirement systems

Nice-to-have

  • Subject matter expert in retirement
  • Awareness toward customer service
  • Mentoring and training new personnel
  • Cross-training in other departments

Key Requirements

  • Bachelor’s degree or equivalent combination of training and experience
  • Two (2) years of related experience
  • Public contact/retirement counseling experience
  • Completion of mandatory training classes

Work Rights

Not specified

Tailored Resume

Cover Letter