Technology Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923 - $46,000; bonus/equity: not specifi...
Fully remote
Help desk ticketing system
Hardware and software changes
Troubleshoot and resolve issues
The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Matching Summary

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923 - $46,000; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Help Desk ticketing system
  • hardware and software changes
  • troubleshoot and resolve issues
  • maintain technology systems
  • end user training

Nice-to-have

  • excellent interpersonal skills
  • collaborative fast-paced environment
  • strong customer service skills

Key Requirements

  • Bachelor's degree in related field
  • 1 year computer support experience
  • 5 years computer support experience

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter