Base: $22.22 - $31.71phly; bonus/equity: not speci...
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Microsoft windows operating systems proficiency
Hardware and software troubleshooting skills
Customer service and interpersonal communication
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Mass General Brigham is seeking an Endpoint Support Technician to provide technical support for various devices at Newton-Wellesley Hospital. The ideal candidate will have a background in IT support, customer service, and troubleshooting, contributing to the efficient operation of the hospital's technology systems.
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Job Summary
The role supports patient care, research, teaching, and community service within the Mass General Brigham not-for-profit organization.
Technicians are responsible for deploying devices, installing software, troubleshooting issues, and repairing hardware across on-site and off-site hospital locations.
Employees must adhere to strict safety protocols including the use of Personal Protection Equipment (PPE) in clinical areas.
Matching Summary
Match Score: 75
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Mass General Brigham is seeking an Endpoint Support Technician to provide technical support for various devices at Newton-Wellesley Hospital. The ideal candidate will have a background in IT support, customer service, and troubleshooting, contributing to the efficient operation of the hospital's technology systems.
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Salary
Base: $22.22 - $31.71/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses available
Skills & Requirements
Must-have
Microsoft Windows operating systems proficiency
Hardware and software troubleshooting skills
Customer service and interpersonal communication
Device deployment and repair experience
Service request tracking and documentation
Nice-to-have
Apple products and iPad support experience
Ability to work in fast-paced technical environments
Experience with network connection testing
Detail-oriented and adaptable problem solver
Willingness to travel to off-site locations
Key Requirements
High School Diploma or Equivalent required
1-2 years experience in customer service and IT support preferred
0-1 year experience in support or related technical field preferred
Associate's Degree in Related Field of Study preferred