Dental Inbound Contacts Representative

HumanPanorama

$39,000 - $49,400 py
Hybrid
Handle 40+ inbound calls daily
Address multiple member and provider needs
Document all interactions
Every interaction is an opportunity to solve a problem, reduce frustration, and create trust

Job Summary

  • Every interaction is an opportunity to solve a problem, reduce frustration, and create trust.
  • This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience.
  • Humana offers competitive benefits that support whole-person well-being.

Matching Summary

Every interaction is an opportunity to solve a problem, reduce frustration, and create trust.

Salary

$39,000 - $49,400 per year

Skills & Requirements

Must-have

  • Handle 40+ inbound calls daily
  • Address multiple member and provider needs
  • Document all interactions
  • Resolve routine to moderately complex issues
  • Meet quality, productivity, and customer experience expectations
  • Work from a dedicated space lacking ongoing interruptions

Nice-to-have

  • Empathizing with frustrated customers
  • Proactive issue resolution
  • Creating trust and reducing frustration

Key Requirements

  • Minimum 2 years of customer service experience
  • Must reside in the Central or Eastern Time Zone
  • Experience documenting customer issues in detail
  • Experience assessing support requests in multiple systems simultaneously
  • Experience interpreting and responding to customer requests
  • Experience excelling within performance-focused settings
  • Bilingual in English and Spanish (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter