Senior Delivery Consultant - Customer Experience AI Agents, and Conversational AI

Amazon

Singapore, Singapore
**
Amazon connect implementation
Amazon bedrock expertise
Amazon lex proficiency
** Amazon Web Services (AWS) is seeking a Senior Delivery Consultant to enhance customer experience through AI solutions in Singapore. The role focuses on designing, implementing, and managing AI-powered customer interactions while emphasizing collaboration and technical expertise in AWS AI/ML products. **

Job Summary

  • The role involves designing and implementing AI-powered customer experience solutions tailored to specific customer needs using AWS services.
  • Candidates will act as trusted advisors, providing guidance on industry trends and emerging generative AI capabilities to transform contact center operations.
  • AWS offers a diverse team culture with ongoing mentorship, career growth resources, and a focus on work-life harmony.

Matching Summary

Match Score: 75

** Amazon Web Services (AWS) is seeking a Senior Delivery Consultant to enhance customer experience through AI solutions in Singapore. The role focuses on designing, implementing, and managing AI-powered customer interactions while emphasizing collaboration and technical expertise in AWS AI/ML products. **

Skills & Requirements

Must-have

  • Amazon Connect implementation
  • Amazon Bedrock expertise
  • Amazon Lex proficiency
  • Prompt engineering skills
  • Generative AI integration
  • NLU optimization
  • AI safety guardrails

Nice-to-have

  • Mentoring and training capabilities
  • Knowledge sharing initiatives
  • Stakeholder collaboration
  • Customer journey mapping
  • Industry trend analysis

Key Requirements

  • Senior level experience in AI/ML delivery
  • Deep understanding of AWS AI products
  • Experience with conversational AI architecture

Work Rights

Not specified

Tailored Resume

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