Customer Operations Agent - Akind · Stockholm · Temporary 50%

AKIND

Stockholm, Sweden
On-site
Experience in operational or customer-facing roles
Confidence across shopify and shipping platforms
Hands-on attitude for packing and shipping tasks
The role involves managing the full customer journey from inquiries to order fulfillment and returns within a fine jewelry brand

Job Summary

  • The role involves managing the full customer journey from inquiries to order fulfillment and returns within a fine jewelry brand.
  • Candidates will work with a small team rebuilding operational infrastructure using AI to replace manual workflows.
  • This is a temporary half-time position based at the Stockholm office requiring a hands-on approach to both desk work and physical packing.

Matching Summary

The role involves managing the full customer journey from inquiries to order fulfillment and returns within a fine jewelry brand.

Skills & Requirements

Must-have

  • Experience in operational or customer-facing roles
  • Confidence across Shopify and shipping platforms
  • Hands-on attitude for packing and shipping tasks
  • Fluent English language skills
  • Openness to AI and automation tools

Nice-to-have

  • Swedish language proficiency
  • Background in e-commerce or fashion industry
  • Curious mindset for process improvement
  • Ability to build scalable operational structures

Key Requirements

  • Fluent English required
  • Temporary half-time commitment
  • Stockholm office presence required

Work Rights

Not specified

Tailored Resume

Cover Letter