$74,090.00 - $125,954.00; not specified; not speci...
Fully remote
Customer feedback analysis
External engagement strategy
Stakeholder relationship management
Join a community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo
Job Summary
Join a community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
Develop and manage processes for collecting, aggregating, storing, analyzing, and reporting on customer feedback.
Define customer experience metrics, conduct stakeholder research and analysis, track initiatives, and translate insights into actionable recommendations.
Matching Summary
Join a community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo.
Salary
$74,090.00 - $125,954.00; Not specified; Not specified
Skills & Requirements
Must-have
Customer feedback analysis
External engagement strategy
Stakeholder relationship management
Cross-channel communications plans
CRM solution oversight
Nice-to-have
Mission-driven creative environment
Collaborative team player
Proactive customer-focused recommendations
Working with technical and non-technical audiences
Key Requirements
10 years of experience with customer feedback or customer experience programs
5 years of experience developing presentations, reports and dashboards
Ability to obtain and maintain a Public Trust clearance