McDonald's is seeking a Senior Manager of Service Management to drive operational excellence across its Global Business Services. The ideal candidate will possess strong leadership and analytical skills, with a focus on governance and performance management in a fast-paced global environment
Job Summary
This role positions you at the center of enterprise transformation to shape foundational service management operations across Global Business Services.
You will lead cross-functional governance forums, manage demand intake processes, and oversee end-to-end change control for key business functions.
McDonald's offers outstanding benefits including a sabbatical program, tuition assistance, flexible work arrangements, and eligibility for bonuses and long-term incentives.
Matching Summary
Match Score: 85
McDonald's is seeking a Senior Manager of Service Management to drive operational excellence across its Global Business Services. The ideal candidate will possess strong leadership and analytical skills, with a focus on governance and performance management in a fast-paced global environment.
Salary
Base: $152,678.00 - $190,847.00 per year; Bonus/Equity: Bonus eligible and Long-Term Incentive eligible; Benefits: Health/welfare, 401(k), adoption assistance, educational assistance, flexible work
Skills & Requirements
Must-have
Lead enterprise governance forums
Manage demand intake and prioritization
Define service performance metrics
Own ServiceNow business requirements
Facilitate cross-functional stakeholder alignment
Nice-to-have
Translate complex data into insights
Drive operational excellence in GBS
Architect governance models for enterprise
Influence senior executives globally
Key Requirements
Bachelor's degree required
6-10 years leadership experience in service management