Process Engineer/senior Process Engineer

Thomson Reuters

Hybrid
Ai-native operations
Process enhancement
Lean six sigma
Drive the shift of Service Management toward AI-native operations by systematically identifying areas for process enhancement, achieving measurable efficiency improvements validated by Finance

Job Summary

  • Drive the shift of Service Management toward AI-native operations by systematically identifying areas for process enhancement, achieving measurable efficiency improvements validated by Finance.
  • Establish a lasting culture of process excellence within Service Management, leveraging Lean Six Sigma and ITIL frameworks to optimise processes and boost operational effectiveness.
  • We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Matching Summary

Drive the shift of Service Management toward AI-native operations by systematically identifying areas for process enhancement, achieving measurable efficiency improvements validated by Finance.

Skills & Requirements

Must-have

  • AI-native operations
  • process enhancement
  • Lean Six Sigma
  • ITIL frameworks
  • opportunity discovery and quantification
  • business case development
  • ROI modeling

Nice-to-have

  • continuous learning culture
  • flexible hybrid work
  • work-life balance
  • global impact
  • inclusion and belonging

Key Requirements

  • 8+ years in IT Service Management
  • ITIL Foundation required
  • ITIL Expert preferred
  • Lean Six Sigma Green/Black Belt preferred
  • ServiceNow and Jira Service Management expertise
  • proven end-to-end process improvement leadership
  • strong financial modeling skills

Work Rights

Not specified

Tailored Resume

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