We’re looking for a hands-on, solutions-focused Technical Service Manager to join our Commercial Team to deliver exceptional technical support and enhance customer satisfaction across the region
Job Summary
We’re looking for a hands-on, solutions-focused Technical Service Manager to join our Commercial Team to deliver exceptional technical support and enhance customer satisfaction across the region.
This role involves collaborating with commercial, product management, and quality teams to improve equipment reliability, reduce warranty costs, and support sales growth.
Marmon Foodservice Technologies embraces diversity and fosters a positive, inclusive, and innovative workplace where everyone is empowered to be their best.
Matching Summary
We’re looking for a hands-on, solutions-focused Technical Service Manager to join our Commercial Team to deliver exceptional technical support and enhance customer satisfaction across the region.
Skills & Requirements
Must-have
Technical sales support expertise
Field troubleshooting and warranty resolution
Mechanical and electrical aptitude
Technical documentation development
Customer and distributor engagement
Warranty data analysis and reporting
Nice-to-have
Proactive self-starter approach
Strong interpersonal and communication skills
Experience with fountain beverage equipment
Collaboration across commercial and service teams
Continuous improvement mindset
Comfortable working in the field
Key Requirements
Minimum 5 years technical service experience
Experience in account management or third party service networks
Ability to develop training presentations and technical manuals
Troubleshooting skills with data-driven problem solving
Working level of English
Background in fountain beverage equipment servicing valued