Lead Support Engineer For Collaboration Service (confluence/jira) - Vp

Workforcity

Tampa, Florida, United States
Base: $113,840.00 - $170,760.00; bonus/equity: not...
7+ years experience in engineering and operations
Experience in software deployment on large global infrastructure
Strong understanding of confluence and jira
This role involves providing hands-on technical support for the Confluence and Jira platforms

Job Summary

  • This role involves providing hands-on technical support for the Confluence and Jira platforms.
  • You will manage customer expectations and troubleshoot technical issues to enhance user experience.
  • Citi offers competitive employee benefits including medical, dental, and wellness programs.

Matching Summary

This role involves providing hands-on technical support for the Confluence and Jira platforms.

Salary

Base: $113,840.00 - $170,760.00; Bonus/Equity: Not specified; Benefits: Medical, dental & vision coverage

Skills & Requirements

Must-have

  • 7+ years experience in engineering and operations
  • Experience in software deployment on large global infrastructure
  • Strong understanding of Confluence and Jira

Nice-to-have

  • Experience with Service Management software
  • Effective listener and communicator
  • Proactive vendor management skills

Key Requirements

  • Minimum 3 years development experience
  • 6 years of technical support experience as a team lead
  • Bachelor’s Degree in computer science or related field

Work Rights

Not specified

Tailored Resume

Cover Letter