Dedalus is seeking a Professional Customer Support specialist to provide first and second-level support for healthcare software systems across the UK and Ireland. The ideal candidate will possess strong communication and problem-solving skills, with a background in customer service and experience in healthcare software being advantageous
Job Summary
The role involves providing end-to-end investigation, diagnosis, and resolution of incidents for key Healthcare systems including Patient Administration and Electronic Patient Records.
Dedalus is a leading European healthcare software provider supporting over 6,100 hospitals and 5,300 laboratories worldwide with a focus on patient-oriented solutions.
This position requires collaboration with development teams to resolve software defects and participation in 24/7 support rotas once sufficient capability is achieved.
Matching Summary
Match Score: 85
Dedalus is seeking a Professional Customer Support specialist to provide first and second-level support for healthcare software systems across the UK and Ireland. The ideal candidate will possess strong communication and problem-solving skills, with a background in customer service and experience in healthcare software being advantageous.
Skills & Requirements
Must-have
Excellent written and verbal communication skills
Strong problem-solving and analytical abilities
Ability to handle conflict and complaints
Willingness to learn technical skills
Empathy for customer needs and situations
Nice-to-have
Prior customer service experience
Experience with healthcare software
Knowledge of SQL, Oracle, AWS, ASP .NET
ITIL experience or qualification
Flexible and adaptable to changes
Key Requirements
Proficiency in ServiceNow or equivalent ITSM tools