Technology Service Analyst, As

Akamai

Pune, India
Application support specialist
Troubleshooting and resolving application problems
Itil processes
The Level 1 Application Support Specialist plays a critical role in ensuring the smooth and efficient operation of Deutsche Bank's various internal and external applications

Job Summary

  • The Level 1 Application Support Specialist plays a critical role in ensuring the smooth and efficient operation of Deutsche Bank's various internal and external applications.
  • Responsibilities also include management communication and client relationship management in partnership with different Support team members.
  • As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral).

Matching Summary

The Level 1 Application Support Specialist plays a critical role in ensuring the smooth and efficient operation of Deutsche Bank's various internal and external applications.

Skills & Requirements

Must-have

  • Application Support Specialist
  • Troubleshooting and resolving application problems
  • ITIL processes
  • Incident management
  • Change management
  • Knowledge management
  • Customer service

Nice-to-have

  • Coaching and mentoring team members
  • Subject matter expert
  • Continuous learning culture
  • Flexible benefits tailoring

Key Requirements

  • 6+ years of experience
  • 4 years in software support engineering
  • B.E. / B. Tech. / Master's degree
  • ITIL Certification is good to have

Work Rights

Not specified

Tailored Resume

Cover Letter